Frequently asked questions about Internet rechartering

Returning User takes the user to the Log In page. This is the choice users should make if they have already registered themselves as the RP and, thus, already have a password.

Q: I am the RP for another unit. Should I choose First-Time User or Returning User?
A: The user will have to go through the First-Time User process for every unit for which they are the RP. That is because they are both registering themselves and the unit for Internet Rechartering.

For example, Bob is the RP for a pack and a troop. Registering for the pack does not register the troop in any way. Bob will still have to go through the First-Time User link to register the unit and himself as the RP.

Q: I was the RP for my unit last year. Should I choose First-Time User or Returning User?
A: Every year the RP and unit will have to reregister to use Internet Rechartering. So even last year’s RP will have to go through the First-Time User link and reregister.

Q: What is the RP privacy policy?
A: Every page on the site contains a link to the Privacy Policy in the footer.

Q: I think I have entered everything correctly to log in, but Internet Rechartering is telling me that these three pieces of information do not match a valid unit. Why?
A: Make sure that the unit is using its actual unit numbers. Some units will refer to themselves as “Unit 71," while the council has them registered as Unit 4071. Be sure the RP is using the full four-digit unit number.

Q: Internet Rechartering is giving me an Access Window error. Why?
A: Units are only eligible to register during their access window. That window is chosen by the council when it signs up for Internet Rechartering with the BSA. The access window can be as large as two months before and two months after the unit’s expiration date.

Q: I lost my access code. What can I do?
A: The council will have to look up and supply the access code to the user.

Q: I forgot my password. What do I do?
A: The user should select the "Forgot password?" link.

Q: At the Update Member Position screen, what does the table on the right mean?
A: This table tells the RP if the unit is in compliance with BSA rules by dynamically displaying the minimum required positions and maximum required positions based on the unit.

The Current column shows the current roster so the user can quickly see which positions need to be added to be in compliance with the rules.

Q: When registering new adult members, why are the SSN requirements different for new members versus existing members?
A: For youth safety, the BSA now performs a background check on any new adult volunteer. The SSN is required to facilitate this background check.

Q: There are some members of my current unit who are not appearing on the Select Members for Renewal page. Why not?
A: There are a couple of likely explanations:

The member was entered after the Internet Rechartering data was downloaded from PAS to Internet Rechartering for this unit.

--OR--

The member was never fully registered.  The application could be in the registrar's office awaiting an action - i.e., unit leader signature, a birth date or grade, a parent's signature, etc.

On adults this could be the result of an application that was not fully approved (committee chairman, charter representative AND district executive), awaiting Youth Protection Training, missing a release form, etc.

Either way, the RP should enter the member as a new participant. The Internet Rechartering-PAS processing will merge this new record with any existing record in the unit and force an action.

Q: How do I indicate a member holds multiple positions?
A: If the member holds two paid positions in one unit and only wants to account for one, Internet Rechartering dynamically takes care of this scenario. If a member is marked for two positions, you can see in the Fee Summary that the fee is only $15.

Q: What if the member is multiple because they are paying in another unit?
A: If so, select the Update link to the left of his or her name. Select Member Paid in Another Unit. radio button. Click Save.

Q: I want to subscribe several people in my unit to Boys’ Life. Is there a fast way to do this?
A: Use the Update Roster page to subscribe members quickly to Boys’ Life.

1. Click the Update link to the left of the member name.
2. Select the Boys’ Life check box.
3. Click Save.

Q: Our Cub Scout pack is chartered to The Church of Jesus Christ of Latter-day Saints. I want to correct the program level for some of our youth members. How do I do this?
A: To reassign program levels for the youth members:

1. Note the program level currently assigned to each youth under Position in Update Member.
2. Identify those members of age to be Webelos Scouts who are still listed as Cub Scouts.
3. Click on Update for each member and change the youth program level to Webelos Scout.
4. Click Next.

5. Click Update to save.

Q:  I've submitted, and realized I have additions and changes.  Can I get those in?

A:  It's time to go the old fashioned way!  List them on a paper overflow sheet if you already turned the charter renewal in.  Pencil in added members or adults if you still have the printed roster in hand.  No matter what, get those applications in if it involves new people.